Customer experience is a term that is mentioned often in banks but which is not adhered to. this term is often interchanged with customer service. Customer service and customer experience do not mean the same thing. Clients Customer experience at a bank After several months of literally being tracked down by a sales representative or sales executive as they prefer [ Read More ]
Archive for the ‘customer service in the bank’ Category
When taking a loan it is important to get debt advice or help with debt decision and timing. This advice includes and is not limited to: how much money to borrow, whether the loan is necessary, the cost of funds and the best repayment period and is it a quick Loan. The borrower should ensure that they understand the terms [ Read More ]
Corporate banking has been and still is to large extent the major banking preference. Even though it seems like Small and Micro enterprises (SME) are taking over as the most important customers, the cash and profits are in corporate banking. Having identified the importance of Corporate Banking, majority of banks create specific departments to ensure that their needs are met. [ Read More ]
Today, a Friday afternoon, I rushed through traffic to get to the bank, but I was disappointed with the customer service in the bank. After rushing into the banking hall in the nick of time, the customer service agent in the bank looked at the time on her computer and it was pretty obvious she thought i was late. This [ Read More ]
It is extremely important for both the banks and the general public to be aware of the relationship between bank and customer. Both parties should know what to expect when one walks into a bank and what to expect from the relationship if a contract is signed by the two parties. Like all relationships, one needs to know their [ Read More ]
